Privacy Policy

Last updated: August 1, 2026

1. Introduction

Peter Kovács – oboe-reeds.com operates this online store and website, including all related information, content, features, tools, products and services provided through oboe-reeds.com.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you:

• visit or use our website;

• create or use a customer account;

• place an order or make a payment;

• request a return, refund or complaint;

• complete a Personal Oboe Reed questionnaire or feedback form;

• subscribe to marketing communications;

• contact or otherwise communicate with us.

Our online store is powered by Shopify, which provides the technical e-commerce platform through which we offer our products and services.

For the purposes of applicable data protection laws, including the General Data Protection Regulation, the data controller is:

Peter Kovács – oboe-reeds.com
Rudlovská cesta 771/40
974 01 Banská Bystrica
Slovakia

Company ID: 57096708
Tax Identification Number: 1120929865
VAT Identification Number: SK1120929865
Trade Register Number: 620-52683
Telephone: +421 907 236 925
Email: info@oboe-reeds.com

Please read this Privacy Policy carefully. By using our website, you acknowledge that you have read and understood how we process personal information as described in this policy.

This acknowledgement does not replace consent where consent is required by applicable law.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect the following categories of personal information:

Contact information

This may include:

• first and last name;

• billing address;

• shipping address;

• country of residence;

• telephone number;

• email address.

Account information

This may include:

• customer account identifier;

• login and authentication information;

• email verification information;

• account preferences;

• saved addresses;

• order history;

• communication preferences.

Shopify customer accounts may use passwordless authentication through a verification code sent to the customer’s email address.

Order and transaction information

This may include:

• products viewed or purchased;

• products placed in the shopping cart;

• order number;

• quantities;

• prices;

• discounts;

• delivery method;

• delivery status;

• returns, refunds, exchanges or cancellations;

• previous orders and transactions;

• VAT or business information provided by business customers.

Payment information

Payments are processed through Stripe and the Shopify checkout.

We may receive information such as:

• payment method type;

• payment status;

• transaction identifier;

• payment date and amount;

• billing address;

• refund status;

• fraud or risk indicators;

• limited card information, such as card brand and the last four digits of the card.

We do not directly store or have access to your complete payment-card number or card security code.

Complete payment information is processed securely by Stripe, Shopify and the relevant financial institutions involved in the transaction.

Communications

We collect information that you provide when you contact us, including:

• customer support requests;

• order questions;

• emails and messages;

• return or refund requests;

• complaints;

• photographs or videos submitted in connection with damaged or defective products;

• product reviews and feedback;

• other information you choose to provide.

Personal Oboe Reed information

If you purchase or use our Personal Oboe Reed services, we may collect information such as:

• oboe or English horn manufacturer and model;

• preferred reed type;

• preferred hardness and resistance;

• preferred tonal character;

• intonation preferences;

• response and articulation preferences;

• preferred reed opening;

• shaper form or staple preferences;

• answers provided in the initial questionnaire;

• feedback on reeds marked A, B and C;

• comments about tone, response, intonation, attack, opening and playing comfort;

• information used to create or update your Personal Oboe Reed Profile;

• other optional notes that you provide.

Please do not include health information or other sensitive personal information in free-text questionnaire or feedback fields unless it is strictly necessary and you have a lawful reason to provide it.

Device and technical information

When you visit our website, we or our service providers may automatically collect information such as:

• IP address;

• browser type and version;

• device type;

• operating system;

• language settings;

• approximate location derived from the IP address;

• network connection information;

• device and cookie identifiers;

• referring website or source;

• technical logs and security information.

Website usage information

We may collect information about how you interact with the website, including:

• pages and products viewed;

• searches performed;

• links clicked;

• date and time of visits;

• time spent on individual pages;

• items placed in the shopping cart;

• checkout activity;

• marketing campaign interactions;

• cookie and privacy preferences.

3. Sources of Personal Information

We may collect personal information from the following sources:

Directly from you

For example, when you:

• place an order;

• create an account;

• complete a questionnaire or feedback form;

• contact us;

• subscribe to marketing communications;

• request a return, refund or complaint;

• submit a product review.

Automatically through the website

We may collect technical and usage information through:

• cookies;

• pixels;

• tags;

• local storage;

• log files;

• similar technologies.

From Shopify and our service providers

We may receive information from companies that help us operate our store, process payments, deliver products, provide analytics, prevent fraud or communicate with customers.

From business and marketing partners

Where permitted by law and subject to your privacy choices, we may receive information from services such as Google, YouTube, Meta, Facebook, Instagram and other advertising or analytics partners.

4. How We Use Personal Information

We may use personal information for the following purposes:

Providing and fulfilling our services

We use personal information to:

• receive and process orders;

• manufacture or prepare ordered products;

• process payments;

• create and manage customer accounts;

• provide order confirmations and notifications;

• arrange packaging and delivery;

• communicate about an order;

• process returns, refunds and complaints;

• provide customer support;

• maintain records of transactions;

• fulfil our obligations under the purchase contract.

Providing personalized reed services

Where you use our Personal Oboe Reed service, we use questionnaire and feedback information to:

• assess your instrument and playing preferences;

• compare your feedback on test reeds;

• create your Personal Oboe Reed Profile;

• update and refine your profile;

• manufacture future reeds according to your profile;

• provide more consistent personalized products;

• improve our reed-making process and services.

Processing payments and refunds

We use transaction and payment information to:

• authorize and complete payments;

• confirm payment status;

• issue refunds;

• manage payment disputes;

• prevent unauthorized payments;

• maintain accounting and tax records.

Security and fraud prevention

We may use personal information to:

• authenticate customer accounts;

• verify orders and payments;

• detect suspicious or fraudulent transactions;

• protect our website and customers;

• investigate security incidents;

• enforce our Terms of Service;

• prevent misuse, fraud or unlawful activity.

Customer communication

We use personal information to:

• answer questions;

• respond to customer support inquiries;

• provide information about orders;

• handle complaints;

• provide service-related notifications;

• maintain our customer relationship.

Marketing and advertising

Where permitted by law, we may use personal information to:

• send newsletters and promotional emails;

• inform you about new products or services;

• show relevant advertisements;

• measure the effectiveness of advertising campaigns;

• create advertising audiences;

• personalize marketing content;

• remind you about products left in your shopping cart.

Marketing communications are sent only where we have an appropriate legal basis.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Even if you unsubscribe from marketing messages, we may continue to send necessary non-marketing communications relating to your account, orders, payments, delivery, complaints or legal notices.

Analytics and improvement

Subject to applicable consent requirements, we may use personal information to:

• understand how customers use our website;

• measure website performance;

• identify technical problems;

• improve navigation and checkout;

• analyze product interest;

• improve our products and customer experience.

Legal and regulatory obligations

We may process personal information to:

• comply with accounting and tax obligations;

• maintain invoices and transaction records;

• respond to lawful requests from authorities;

• comply with consumer protection requirements;

• establish, exercise or defend legal claims;

• resolve disputes;

• enforce our policies and agreements.

5. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom or another jurisdiction requiring a legal basis, we process personal information on one or more of the following bases:

Performance of a contract

Processing is necessary to:

• take steps at your request before entering into a contract;

• process and fulfil your order;

• receive payment;

• prepare or manufacture products;

• deliver products;

• manage your account;

• process returns, refunds and complaints;

• provide Personal Oboe Reed services.

Compliance with legal obligations

Processing is necessary to comply with obligations relating to:

• accounting;

• taxation;

• invoicing;

• consumer protection;

• fraud prevention;

• regulatory reporting;

• lawful requests from public authorities.

Legitimate interests

We may process personal information where necessary for our legitimate interests, provided that these interests are not overridden by your rights and freedoms.

These interests may include:

• operating and improving our online store;

• providing customer support;

• maintaining business and transaction records;

• protecting the security of the website;

• preventing fraud and misuse;

• understanding the performance of our business;

• improving our products and personalized reed services;

• establishing, exercising or defending legal claims.

Consent

Where required, we rely on your consent for:

• non-essential cookies;

• marketing and advertising cookies;

• personalized advertising;

• certain analytics activities;

• promotional email communications;

• other processing for which consent is legally required.

You may withdraw consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Cookies and Similar Technologies

We, Shopify and our service providers use cookies and similar technologies to operate the website, remember preferences, analyze website activity, process checkout and support advertising.

Cookies may include the following categories:

Necessary cookies

These cookies are required for the website to function properly.

They may be used for:

• shopping-cart functions;

• checkout;

• customer account login;

• payment processing;

• security and fraud prevention;

• storing privacy preferences;

• load balancing and technical operation.

Necessary cookies do not require consent where they are strictly necessary to provide a service requested by the user.

Analytics cookies

These cookies help us understand how visitors interact with the website and improve its performance.

Where required by law, analytics cookies are used only after you provide consent.

Marketing and advertising cookies

These cookies may be used to:

• measure advertising performance;

• show personalized advertisements;

• create advertising audiences;

• understand interactions with advertisements;

• recognize activity across websites or services.

Where required by law, marketing and advertising cookies are used only after you provide consent.

Managing your cookie preferences

You can manage or change your consent choices through the Shopify cookie banner or the Cookie Preferences link available in the footer or policy section of our store.

You may also configure your browser to block or delete cookies. Blocking certain necessary cookies may prevent parts of the store, customer account or checkout from functioning correctly.

Withdrawing consent does not affect processing carried out before the withdrawal.

7. Marketing, Analytics and Advertising Services

Subject to your consent and the services enabled in our store, we may use services provided by:

• Shopify;

• Google;

• Google Analytics;

• Google Ads;

• Google Merchant Center;

• YouTube;

• Meta;

• Facebook;

• Instagram;

• other analytics or advertising providers.

These providers may use cookies, pixels or similar technologies to collect information about your browser, device and interactions with our website.

We do not sell personal information to third parties in exchange for money.

However, under certain privacy laws, the use of advertising or analytics technologies may be considered a “sale,” “sharing” or use of personal information for targeted advertising.

Where applicable, you may opt out by:

• changing your Cookie Preferences;

• using the Data Sharing Opt-out page available through our store;

• using the Shopify Privacy Portal;

• enabling a recognized Global Privacy Control signal in your browser.

Information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

8. How We Disclose Personal Information

We may disclose personal information only where necessary for legitimate business purposes, with your consent or where required by law.

Recipients may include:

Shopify

Shopify provides:

• hosting;

• online-store infrastructure;

• checkout;

• customer accounts;

• order management;

• analytics;

• marketing tools;

• security and fraud-prevention services.

Personal information submitted through the store is transmitted to and processed by Shopify and its affiliated companies and service providers.

Stripe and financial institutions

Payment and transaction information may be disclosed to:

• Stripe;

• banks;

• card networks;

• digital-wallet providers;

• payment-method providers;

• fraud-prevention providers;

• financial institutions involved in a transaction.

This disclosure is necessary to process payments, authenticate customers, issue refunds, prevent fraud and manage payment disputes.

Delivery and fulfilment providers

We may provide necessary information to:

• postal operators;

• courier companies;

• customs agents;

• fulfilment providers;

• delivery service providers.

This information may include your name, delivery address, email address, telephone number and shipment information.

Technology and service providers

We may disclose information to providers that help us with:

• website hosting;

• cloud storage;

• customer support;

• email delivery;

• analytics;

• data security;

• fraud prevention;

• website maintenance;

• form processing;

• product reviews;

• business administration.

Marketing and advertising partners

Subject to consent and applicable law, we may share limited information with advertising and analytics partners such as Google and Meta.

Professional advisers

Information may be disclosed where necessary to:

• accountants;

• tax advisers;

• legal advisers;

• insurers;

• auditors;

• other professional service providers.

Government authorities and legal proceedings

We may disclose personal information where reasonably necessary to:

• comply with applicable law;

• respond to a lawful request;

• comply with a court order;

• cooperate with tax, customs, regulatory or law-enforcement authorities;

• prevent or investigate fraud;

• protect our rights, customers or other persons;

• establish, exercise or defend legal claims.

Business transactions

If all or part of our business is sold, transferred, reorganized or otherwise changed, personal information may be disclosed to potential purchasers and professional advisers where permitted by law.

9. Relationship with Shopify

Our store is hosted by Shopify.

For customers in the European Economic Area, the United Kingdom and Switzerland, personal information is initially processed by Shopify International Limited in Ireland. Shopify may also use affiliated companies and subprocessors in other countries to provide its services.

When Shopify processes personal information on our instructions to provide the e-commerce platform, Shopify generally acts as our processor or service provider.

Shopify may also process certain information for its own purposes, including providing Shopify consumer services, security, fraud prevention, improving its services and providing enhanced shopping or advertising features. For this processing, Shopify may act as an independent controller.

Where Shopify Network Intelligence or other enhanced features are enabled, Shopify may use information about interactions with our store, other merchants and Shopify services to provide enhanced services, subject to applicable consent and opt-out requirements.

More information is available in the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

You may use the Shopify Privacy Portal to exercise rights relating to personal information processed by Shopify for its own purposes:

https://privacy.shopify.com/en

10. Stripe Payment Processing

Electronic payments are securely processed by Stripe.

Depending on the service and location, the relevant Stripe entities may include:

Stripe Payments Europe, Limited
and
Stripe Technology Europe, Limited

The One Building
Grand Canal Street Lower
Dublin 2
Ireland

Stripe receives and processes transaction information necessary to:

• authorize payments;

• complete transactions;

• authenticate payment methods;

• prevent fraud and financial loss;

• issue refunds;

• manage payment disputes and chargebacks;

• comply with financial and regulatory obligations.

Stripe may share payment information with banks, card networks, payment-method providers and other financial institutions involved in processing the transaction.

Stripe may act as our processor when processing information on our instructions. Stripe may also process certain information for its own security, fraud-prevention, regulatory and service-improvement purposes.

More information is available in Stripe’s Privacy Policy:

https://stripe.com/privacy

11. Third-Party Websites and Links

Our website may contain links to websites or services operated by third parties.

We do not control and are not responsible for the privacy practices, security or content of third-party websites.

When you leave our website or interact with a third-party service, you should review that provider’s privacy policy and terms.

The inclusion of a link does not necessarily mean that we endorse the third party or its practices.

12. International Transfers

Shopify, Stripe and other service providers may process personal information outside Slovakia or outside the country in which you live.

Personal information may therefore be transferred to countries outside the European Economic Area or the United Kingdom.

Where required, international transfers are protected by recognized legal safeguards, which may include:

• an adequacy decision issued by the European Commission or another competent authority;

• Standard Contractual Clauses approved by the European Commission;

• equivalent contractual safeguards;

• another lawful transfer mechanism permitted under applicable data protection law.

We take reasonable steps to ensure that service providers protect personal information in accordance with applicable law.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or for as long as required by law.

The retention period depends on:

• the type of information;

• whether you maintain a customer account;

• whether we have an ongoing business relationship;

• legal, accounting and tax requirements;

• fraud-prevention and security needs;

• applicable limitation periods;

• the need to resolve disputes or defend legal claims.

Retention periods may include the following:

Accounting and transaction records

Invoices, accounting records and related transaction information are generally retained for 10 years following the year to which they relate, as required by applicable Slovak accounting and tax laws.

Order information

Order and delivery information may be retained for the period necessary to:

• fulfil the order;

• process returns and complaints;

• comply with consumer, tax and accounting obligations;

• resolve disputes;

• defend legal claims.

Customer accounts

Customer account information is retained while the account remains active and afterwards for the period necessary to comply with legal obligations or resolve disputes.

You may request deletion of your customer account, subject to information that we must retain by law.

Personal Oboe Reed Profiles

Personal Oboe Reed questionnaire responses, feedback and profiles may be retained for as long as necessary to provide the personalized reed service and maintain the customer relationship.

You may request deletion of your Personal Oboe Reed Profile at any time.

Certain order, transaction or complaint information may still need to be retained where required by law or necessary for legal claims.

Marketing information

Marketing information is retained until:

• you withdraw your consent;

• you unsubscribe;

• the marketing purpose no longer applies;

• we determine that the information is no longer necessary.

Security and fraud-prevention information

Security records may be retained for the period reasonably necessary to investigate incidents, prevent fraud, protect the website and establish or defend legal claims.

When personal information is no longer required, it will be deleted, anonymized or securely disposed of, subject to technical backup cycles and applicable legal obligations.

14. Security

We use reasonable administrative, technical and organizational measures to protect personal information against:

• unauthorized access;

• loss;

• alteration;

• misuse;

• disclosure;

• destruction.

Our store uses Shopify’s hosted infrastructure and secure checkout. Electronic payments are processed through Stripe.

However, no method of online transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

Please do not send complete payment-card details, passwords or other highly sensitive information by ordinary email.

You are responsible for protecting access to your email account and any device used to access your customer account.

15. Your Privacy Rights

Depending on where you live and subject to applicable legal conditions, you may have the following rights:

Right of access

You may request confirmation of whether we process your personal information and obtain access to that information.

Right to rectification

You may request correction of inaccurate or incomplete personal information.

Right to erasure

You may request deletion of personal information where there is no longer a lawful reason for us to retain it.

The right to deletion does not apply where retention is necessary to comply with legal obligations or establish, exercise or defend legal claims.

Right to restriction

You may request that we restrict processing in certain circumstances.

Right to object

You may object to processing based on legitimate interests.

You have the right to object at any time to processing for direct-marketing purposes.

Right to data portability

Where processing is based on consent or a contract and carried out by automated means, you may request personal information in a structured, commonly used and machine-readable format.

Right to withdraw consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing completed before withdrawal.

Right to lodge a complaint

You may lodge a complaint with a competent data-protection supervisory authority.

Rights relating to automated decision-making

Where applicable, you may have rights relating to decisions based solely on automated processing that produce legal or similarly significant effects.

We and our payment providers may use automated tools to assess fraud or transaction risk. A transaction identified as high risk may be delayed, reviewed or refused.

You may contact us if you believe that an automated assessment has incorrectly affected your order.

16. Exercising Your Rights

To exercise your rights, contact us at:

info@oboe-reeds.com

Please describe your request clearly and provide enough information for us to identify the relevant records.

We may need to verify your identity before processing your request. We will request only information reasonably necessary for verification.

You may also authorize another person to submit a request on your behalf. We may request evidence of that authorization.

We will respond within the period required by applicable law.

Exercising your privacy rights will not result in discrimination or reduced service, except where certain information is necessary to provide a requested product or service.

For information processed independently by Shopify, you may also submit a request through:

https://privacy.shopify.com/en

17. Communication Preferences

You may unsubscribe from promotional emails at any time by:

• clicking the unsubscribe link in the email;

• changing available account preferences;

• contacting info@oboe-reeds.com.

Opting out of marketing does not prevent us from sending communications that are necessary for:

• order processing;

• payments;

• delivery;

• customer accounts;

• returns;

• refunds;

• complaints;

• security;

• legal notices.

18. Children’s Personal Information

Our website and online store are not directed to children under the age of 16.

Orders should be placed by adults or with the involvement and authorization of a parent or legal guardian.

We do not knowingly collect personal information directly from children under 16 without appropriate authorization.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us at info@oboe-reeds.com so that we can review and, where appropriate, delete the information.

19. Complaints

If you have a concern about how we process your personal information, please contact us first at:

info@oboe-reeds.com

We will attempt to investigate and resolve your concern.

You also have the right to lodge a complaint with the data-protection authority in the country where you live or work or where the alleged infringement occurred.

The competent supervisory authority in Slovakia is:

Personal Data Protection Office of the Slovak Republic
Galvaniho Business Centrum II
Galvaniho 7/B
821 04 Bratislava
Slovakia

Email: statny.dozor@pdp.gov.sk
Telephone: +421 2 32 31 32 11

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our services;

• changes to Shopify, Stripe or other service providers;

• changes to our processing activities;

• legal or regulatory requirements;

• security or operational developments.

The revised policy will be published on this website with an updated “Last updated” date.

Where required by law, we will provide additional notice of material changes.

21. Contact

If you have questions about this Privacy Policy, our privacy practices or your rights, please contact:

Peter Kovács – oboe-reeds.com

Rudlovská cesta 771/40
974 01 Banská Bystrica
Slovakia

Company ID: 57096708
Tax Identification Number: 1120929865
VAT Identification Number: SK1120929865
Trade Register Number: 620-52683

Telephone: +421 907 236 925
Email: info@oboe-reeds.com

For the purposes of applicable data protection laws, Peter Kovács is the controller of your personal information.